SCORE To Host Free Workshop On "How To Create Customer Loyalty"

We all know we want satisfied customers. But have you considered the revenue associated with customer loyalty and how vital it is to a business achieving break-even and sustaining its future? This workshop will examine the difference between customer satisfaction and loyalty and measurement strategies for both.  

Working in small groups with other seminar participants, you will identify how your customers perceive the value of your services, what might be sources of dissatisfaction in your business, and strategies for improving your customer service going forward.  

Participants will plug the specifics of their business into a formula that will quantify the value of loyalty and repeat customers. This seminar will inspire you to take action that moves customer opinions of your business from "Good" to "GREAT!”  

Reserve Your Seat: Register Now  

Please Note: This is a free workshop but seating is limited. Attendee MUST give 24 HOUR cancellation notice to allow others on the Waiting List to attend.  

Workshop Presenter Charles Reese is President of Accelerated Achievements, a growth and performance firm that accelerates sales and productivity by aligning strategy, people, and process. Charles, a 30-year veteran of the High Technology industry, is an expert at creating market strategy, leading marketing and customer service team process improvement, and growing interpersonal skills for all levels of management. With expertise marketing, sales, and engineering, Charles has held positions at Ultra Electronics, Hewlett Packard, Netrix Corporation, and GTE Communications. Prior to Accelerated Achievements, Charles was Vice-President of Sales and Marketing at Ultra Electronics DNE Technologies, Inc.    

An active public speaker, he has presented on Customer Loyalty, ustainability, Effective Communications, and Change. Charles' passion for creating customer value and results has helped companies tap into their hidden potential and achieve outcomes thought to be out of reach.

SCORE "Counselors to America's Small Business" is a nonprofit association dedicated to the success of small business in America offering free and confidential advice on starting your own business or improving and growing your existing small business. All of our 40 counselors in Southeast Connecticut are volunteers, receive no compensation, and are working or retired business owners, executives, and managers. SCORE’s seven counseling sites in Southeast Connecticut cover from Mystic to Guilford and north to Norwich. For more information on upcoming workshops and free small business mentoring, visit www.sect.score. org. SCORE was founded in 1964 and is a resource partner with the U.S Small Business Administration (SBA) and has 370 chapters in locations throughout the US with more than 11,000 volunteers nationwide. Visit the national SCORE website at www.score.org for more great ideas to help your small business grow.  

Dime Bank was Established in 1869 and is a mutual bank with over $700 million in assets and 11 convenient branch locations throughout southeastern and shoreline Connecticut and Westerly, Rhode Island. As a full–service financial institution, Dime offers consumer and commercial banking, home mortgages, trust services and through Dime Investment Services (a subsidiary of Dime Bank) – insurance and investments – all delivered with a personal touch. BauerFinancial, Inc., a national bank rating firm, recognized Dime Bank as one of the strongest banks in the nation. For more information about Dime Bank, visit www.dime-bank.com.